Mitsubishi Frequently Asked Questions

Our FAQ area should provide you with all the relevant answers to your questions. If for any reason you cannot find your answer then please contact us via our enquiry form.

FAQs

Please click on the category headers to see frequently asked questions about the topic and then click the question to see the answer.

  Can I extend my vehicle’s manufacturer warranty when it expires?

An Extended Warranty can be purchased for any Mitsubishi vehicle. To get a quote or for further information, please call Mitsubishi Warranty Services on 0845 641 9762, visit www.mitsubishi-warranty.co.uk or email mitsubishi_warrantyservices@mondial-assistance.co.uk. We offer three levels of cover to suit your needs - Gold, Silver and Bronze. You can also choose to include the Mitsubishi Assistance Package (MAP+) giving European, Home and Roadside breakdown assistance .

  How do I check if my vehicle is affected by a safety related recall?

Please complete our recall enquiry form.

Recall Enquiry Form

  How do I obtain a Certificate of Conformity?

For all Mitsubishi UK supplied vehicles please complete the Certificate of Conformity application form. Once the form has been completed and the £120 administration charge has been received, the certificate will be issued.

Please note that for an L200 a Certificate of Conformity is not available, we can however supply a National Type Approval document as an alternative.

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin.

Application Form

  How do I locate my nearest Mitsubishi dealership?

Please use our dealer locator to find your nearest dealer.

Locate your local dealer

  What should I do if I receive a safety related recall notification?

Please contact your local Mitsubishi dealership at the earliest opportunity, they will be able to complete the recall free of charge for you.

Locate your local dealer

  I require technical information where can I get it from?

Our Mitsubishi dealerships provide a ‘hands on’ approach in offering technical assistance. Please contact your local Mitsubishi dealership in the first instance.

Locate your local dealer

  How do I obtain a replacement key for my Mitsubishi?

Replacement keys can be purchased from your local Mitsubishi dealership. Please be aware that proof of vehicle ownership will be required by the dealership before they can process your order.

Locate your local dealer

  Can I order Mitsubishi parts online?

Parts can only be purchased through a Mitsubishi dealership.

Locate your local dealer

  How do I find the price of a part?

For the price of a part, please contact your local Mitsubishi dealership.

Locate your local dealer

  I have lost my handbook. Where can I get a replacement?

Replacement handbooks can be purchased through any Mitsubishi dealership.

Locate your local dealer

  Can I use Bio-diesel?

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

  1. The amount of FAME must be below 5% volume.
  2. The quality of FAME must conform to the EN14214 standard, and,
  3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

  Can I extend my vehicle’s manufacturer warranty when it expires?

An Extended Warranty can be purchased for any Mitsubishi vehicle. To get a quote or for further information, please call Mitsubishi Warranty Services on 0845 641 9762, visit www.mitsubishi-warranty.co.uk or email mitsubishi_warrantyservices@mondial-assistance.co.uk. We offer three levels of cover to suit your needs - Gold, Silver and Bronze. You can also choose to include the Mitsubishi Assistance Package (MAP+) giving European, Home and Roadside breakdown assistance .

  How do I check if my vehicle is affected by a safety related recall?

Please complete our recall enquiry form.

Recall Enquiry Form

  How do I obtain a Certificate of Conformity?

For all Mitsubishi UK supplied vehicles please complete the Certificate of Conformity application form. Once the form has been completed and the £120 administration charge has been received, the certificate will be issued.

Please note that for an L200 a Certificate of Conformity is not available, we can however supply a National Type Approval document as an alternative.

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin.

Application Form

  How do I locate my nearest Mitsubishi dealership?

Please use our dealer locator to find your nearest dealer.

Locate your local dealer

  I have lost my handbook. Where can I get a replacement?

Replacement handbooks can be purchased through any Mitsubishi dealership.

Locate your local dealer

  Can I use Bio-Ethanol?

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

  What do I do with my Mitsubishi vehicle at the end of it's life? Who will recycle it?

We will take any vehicle back that we have originally sold once it reaches the end of its useful life. We will recycle the vehicle in accordance with the EU directive on the End of Life Vehicles. To recycle your vehicle please visit www.cartakeback.com or call the customer line on: 0845 2573233.

  How do I obtain a quote for Mitsubishi Insurance?

For full details or a quotation please refer to our Mitsubishi Insurance section. Or alternatively phone 0800 980 1693.

Mitsubishi Insurance

  What warranty does my Mitsubishi vehicle have?

All new passenger cars are provided with a comprehensive 3 year, unlimited mileage warranty. For L200, or commercial variants (Shogun, Outlander and ASX) mileage is limited to 100,000 miles.

In addition all new vehicles come with a 6 or 12 year anti corrosion perforation warranty (excluding i-MiEV which comes with 8 years) – please ask your Mitsubishi dealership for more details.

The i-MiEV also benefits from a 5 year warranty on electrical components

Warranty Terms i-MiEV Warranty Terms

  I have been contacted regarding a safety related recall but no longer own the vehicle. What should I do?

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure that you include in the comments section your name, address and vehicle details (VIN number and registration number)

Enquiry Form

  How do I update my ownership details?

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure you include in the comments section your name, address and vehicle details (VIN number and registration number).

Enquiry Form

  How can I update my Satellite Navigation system with the latest map data?

For vehicles with the Mitsubishi Multi Communication System (MMCS), updates are released annually. Please contact your local Mitsubishi dealership for details on the latest release.

For vehicles with the Kenwood system, updates can be purchased from Garmin directly please visit www.garmin.com for more details.

For any other system please contact your local Mitsubishi dealership for details of available updates.

Locate your local dealer

  What do I do if my vehicle is involved in an accident?

For full details please refer to our Mitsubishi Accident AfterCare section. If you have been involved in an accident please call 0844 209 2595.

Accident Aftercare

  Do I get breakdown assistance with my vehicle’s warranty?

All new Mitsubishi vehicles are provided with a 3 year pan European breakdown assistance package known as the Mitsubishi Assistance Package (MAP). To contact MAP please call 0800 587 9833.

  Can I use Bio-diesel?

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

  1. The amount of FAME must be below 5% volume.
  2. The quality of FAME must conform to the EN14214 standard, and,
  3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

  Can I extend my vehicle’s manufacturer warranty when it expires?

An Extended Warranty can be purchased for any Mitsubishi vehicle. To get a quote or for further information, please call Mitsubishi Warranty Services on 0845 641 9762, visit www.mitsubishi-warranty.co.uk or email mitsubishi_warrantyservices@mondial-assistance.co.uk. We offer three levels of cover to suit your needs - Gold, Silver and Bronze. You can also choose to include the Mitsubishi Assistance Package (MAP+) giving European, Home and Roadside breakdown assistance .

  How do I check if my vehicle is affected by a safety related recall?

Please complete our recall enquiry form.

Recall Enquiry Form

  How do I locate my nearest Mitsubishi dealership?

Please use our dealer locator to find your nearest dealer.

Locate your local dealer

  Can I use Bio-Ethanol?

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

  Do I get breakdown assistance with my vehicle’s warranty?

All new Mitsubishi vehicles are provided with a 3 year pan European breakdown assistance package known as the Mitsubishi Assistance Package (MAP). To contact MAP please call 0800 587 9833.

  What warranty does my Mitsubishi vehicle have?

All new passenger cars are provided with a comprehensive 3 year, unlimited mileage warranty. For L200, or commercial variants (Shogun, Outlander and ASX) mileage is limited to 100,000 miles.

In addition all new vehicles come with a 6 or 12 year anti corrosion perforation warranty (excluding i-MiEV which comes with 8 years) – please ask your Mitsubishi dealership for more details.

The i-MiEV also benefits from a 5 year warranty on electrical components

Warranty Terms i-MiEV Warranty Terms

  Where can I find the terms and conditions of my vehicle’s warranty?

The terms and conditions for your vehicle’s warranty can be found in your vehicle’s service booklet. Examples of the warranty terms for our current models can be found below.

Warranty Terms i-MiEV Warranty Terms

  If I have my vehicle serviced at a non-Mitsubishi dealership will it affect my warranty

Under the EU Directive on Block Exemption, having your vehicle serviced outside the Mitsubishi dealer network will not affect your basic manufacturer‘s warranty as long as the vehicle is serviced in accordance with the manufacturer‘s scheduled service requirements Please be aware that if you wish to make a warranty claim you must present the service invoices as proof of work that was carried out.

  How do I make a warranty claim?

Take your vehicle to your local Mitsubishi dealership for diagnosis. They will then be able to advise you on your claim.

Locate your local dealer

  How do I check if my vehicle is affected by a safety related recall?

Please complete our recall enquiry form.

Recall Enquiry Form

  How do I locate my nearest Mitsubishi dealership?

Please use our dealer locator to find your nearest dealer.

Locate your local dealer

  What should I do if I receive a safety related recall notification?

Please contact your local Mitsubishi dealership at the earliest opportunity, they will be able to complete the recall free of charge for you.

Locate your local dealer

  I have been contacted regarding a safety related recall but no longer own the vehicle. What should I do?

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure that you include in the comments section your name, address and vehicle details (VIN number and registration number)

Enquiry Form

  Can I use Bio-diesel?

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

  1. The amount of FAME must be below 5% volume.
  2. The quality of FAME must conform to the EN14214 standard, and,
  3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

  How do I locate my nearest Mitsubishi dealership?

Please use our dealer locator to find your nearest dealer.

Locate your local dealer

  Can I use Bio-Ethanol?

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

  I require technical information where can I get it from?

Our Mitsubishi dealerships provide a ‘hands on’ approach in offering technical assistance. Please contact your local Mitsubishi dealership in the first instance.

Locate your local dealer

  How can I update my Satellite Navigation system with the latest map data?

For vehicles with the Mitsubishi Multi Communication System (MMCS), updates are released annually. Please contact your local Mitsubishi dealership for details on the latest release.

For vehicles with the Kenwood system, updates can be purchased from Garmin directly please visit www.garmin.com for more details.

For any other system please contact your local Mitsubishi dealership for details of available updates.

Locate your local dealer

  What plans do Mitsubishi have for the introduction of digital radio (DAB)?

Mitsubishi Motors monitor news on the digital radio switchover and are waiting for a confirmed switch over date. The current proposed date is 2015.

Currently major audio equipment manufacturers do not support digital and others only produce 'dash-top' boxes that send the signal to your normal car radio via a FM frequency.

Most motor manufacturers including Mitsubishi are awaiting a confirmed switch over date before action is taken on implementing DAB radios into vehicles.

Please keep checking media reports for estimates of when the changeover will take place.

  What are the service intervals for my Mitsubishi vehicle?

Service intervals vary by vehicle, but are specified in the service booklet supplied with your vehicle. Full details can be supplied by your local Mitsubishi dealership.

Locate your local dealer

  How do I locate my nearest Mitsubishi dealership?

Please use our dealer locator to find your nearest dealer.

Locate your local dealer

  Where can I order replacement parts from?

Parts can only be purchased through a Mitsubishi dealership.

Locate your local dealer

  I have lost my handbook. Where can I get a replacement?

Replacement handbooks can be purchased through any Mitsubishi dealership.

Locate your local dealer

  How can I update my Satellite Navigation system with the latest map data?

For vehicles with the Mitsubishi Multi Communication System (MMCS), updates are released annually. Please contact your local Mitsubishi dealership for details on the latest release.

For vehicles with the Kenwood system, updates can be purchased from Garmin directly please visit www.garmin.com for more details.

For any other system please contact your local Mitsubishi dealership for details of available updates.

Locate your local dealer

  How do I obtain a replacement key for my Mitsubishi?

Replacement keys can be purchased from your local Mitsubishi dealership. Please be aware that proof of vehicle ownership will be required by the dealership before they can process your order.

Locate your local dealer

  Can I order Mitsubishi parts online?

Parts can only be purchased through a Mitsubishi dealership.

Locate your local dealer

  How do I find the price of a part?

For the price of a part, please contact your local Mitsubishi dealership.

Locate your local dealer

  Can I use Bio-diesel?

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

  1. The amount of FAME must be below 5% volume.
  2. The quality of FAME must conform to the EN14214 standard, and,
  3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

  How do I check if my vehicle is affected by a safety related recall?

Please complete our recall enquiry form.

Recall Enquiry Form

  How do I locate my nearest Mitsubishi dealership?

Please use our dealer locator to find your nearest dealer.

Locate your local dealer

  Where can I order replacement parts from?

Parts can only be purchased through a Mitsubishi dealership.

Locate your local dealer

  I have lost my handbook. Where can I get a replacement?

Replacement handbooks can be purchased through any Mitsubishi dealership.

Locate your local dealer

  Can I use Bio-Ethanol?

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

  How do I locate my nearest Mitsubishi dealership?

Please use our dealer locator to find your nearest dealer.

Locate your local dealer

  Where can I order replacement parts from?

Parts can only be purchased through a Mitsubishi dealership.

Locate your local dealer

  I have lost my handbook. Where can I get a replacement?

Replacement handbooks can be purchased through any Mitsubishi dealership.

Locate your local dealer

  What are the service intervals for my Mitsubishi vehicle?

Service intervals vary by vehicle, but are specified in the service booklet supplied with your vehicle. Full details can be supplied by your local Mitsubishi dealership.

Locate your local dealer

  How do I locate my nearest Mitsubishi dealership?

Please use our dealer locator to find your nearest dealer.

Locate your local dealer

  What vehicles are available on Motability?

For full details please refer to our Motability Section.

Motability Section

  What vehicles are available on the Motability scheme?

You can view the complete list of Mitsubishi vehicles that are available on the Motability scheme here:

Motability Price List

  How do I obtain a Certificate of Conformity?

For all Mitsubishi UK supplied vehicles please complete the Certificate of Conformity application form. Once the form has been completed and the £120 administration charge has been received, the certificate will be issued.

Please note that for an L200 a Certificate of Conformity is not available, we can however supply a National Type Approval document as an alternative.

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin.

Application Form

  I would like to purchase a Mitsubishi vehicle to export how do I go about this?

If you are looking to purchase a Mitsubishi vehicle to export please contact EMC Mitsubishi.

Enquiry Form EMC Mitsubishi

  How do I obtain a British National Type Approval Certificate?

For all Mitsubishi UK supplied commercial vehicles please complete the British National Type Approval application form. Once the form has been completed and the £120 administration charge has been received, the certificate will be issued.

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin.

Application Form

  How do I obtain confirmation of the date of manufacture for a vehicle?

For all Mitsubishi vehicles please complete the Date of Manufacture application form. Once the form has been completed and the £120 administration charge has been received, the certificate will be issued.

Application Form

  Can I use Bio-diesel?

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

  1. The amount of FAME must be below 5% volume.
  2. The quality of FAME must conform to the EN14214 standard, and,
  3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

  How do I obtain a Certificate of Conformity?

For all Mitsubishi UK supplied vehicles please complete the Certificate of Conformity application form. Once the form has been completed and the £120 administration charge has been received, the certificate will be issued.

Please note that for an L200 a Certificate of Conformity is not available, we can however supply a National Type Approval document as an alternative.

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin.

Application Form

  How do I locate my nearest Mitsubishi dealership?

Please use our dealer locator to find your nearest dealer.

Locate your local dealer

  Can I use Bio-Ethanol?

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

  I have been contacted regarding a safety related recall but no longer own the vehicle. What should I do?

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure that you include in the comments section your name, address and vehicle details (VIN number and registration number)

Enquiry Form

  How do I update my ownership details?

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure you include in the comments section your name, address and vehicle details (VIN number and registration number).

Enquiry Form

  How do I stop receiving mailings from Mitsubishi?

Please fill in the enquiry form and state in the comments section that you no longer wish to receive our mailings..

Enquiry Form

  Which child seats does Mitsubishi Motors approve for use in its vehicles?

Click the link below to see the list of child seats which are approved by Mitsubishi Motors.

Child Seat Guide